FAQs

Planning your own trip is great, but planning it with locals is even better – that’s where AuthenticPugliaTours comes in, run by locals who have traveled extensively abroad and know international standards of quality, and safety, so you can forget any stress and just enjoy Puglia. Learn more about us by clicking HERE.

Spring and autumn are the ideal seasons to visit Puglia, with mild climates and plenty of opportunities to explore the region’s rich history and culture through guided tours and authentic experiences. We’ve carefully curated the best guides and activities in iconic locations, so you can experience Puglia at its best. Summer, on the other hand, is perfect for enjoying the region’s stunning beaches with friends and family, with crystal-clear waters and a variety of sandy and rocky beaches to choose from. To help you plan your trip, we’ve created three different road trip packages for different seasons – check them out HERE.

Of course! All you need to do is to contact us with the following info:

• the number of people traveling
• when you are looking to travel
• preferences and interests

E-mail us now at [email protected] 

Masserie, trulli and agriturismi, all carefully selected for you to experience the best Puglia has to offer.

HERE are the pictures of the accommodations we partner with.

We offer a range of experiences, from active tourism and bicycle tours to food tastings, wine tastings, and workshops with local artisans, chefs, winemakers, farmers, and licensed guides. Our focus is on providing you with the most authentic experiences possible.

Certainly! All of our cars come equipped with baby seats, and our accommodations can provide extra beds for your children. Puglia is a family-friendly destination, with a variety of activities that are perfect for children, such as cheese making, kayaking, and bike tours. Alternatively, we can plan a different vacation for you, simply email us to learn more.

We have designed our itineraries and selected experiences to allow for free time, so you can explore Puglia at your own pace and leisure.

See our checklist HERE! Print it and don’t forget to bring it with you!

If your driving license and ID were issued by any EU member state, you can use those; otherwise, you will need an International Driving License and a passport. Visit the official Italian Tourism Board website linked HERE for more information regarding driving licenses.

Driving in Puglia is a safe and a leisurely experience, with just one caveat: be mindful not to enter historical centers during restricted hours; but fear not, as AuthenticPugliaTours offers a digital map displaying all parking locations outside these areas, and our accommodations are situated in serene countryside settings to ensure a peaceful respite after a day of exploring Puglia – visit our article HERE for further tips and information on driving in Puglia.

Every car rental includes KASKO insurance with limited deductibles and no mileage restrictions.

Upon picking up your car, a deposit will be charged to your credit card, which will be returned upon returning the vehicle.

The deposit amounts are as follows

You will only be responsible for the following costs in the event of theft or damages:

On average, during a road trip, the car will consume between 25-30 liters of fuel, and you can find current fuel prices on this page.

The availability of automatic transmission vehicles varies, with manual transmission being the standard option provided; however, if you require an automatic transmission vehicle, please inform us prior to booking, so we can confirm availability.

Certainly, we are able to arrange accommodations and experiences for your tour even if you plan to use your own vehicle. Additionally, we can also create a customized itinerary for you if you prefer to travel by bus or train, or we can hire a chauffeur for you if you prefer.

Certainly, you can contact us via WhatsApp or email, and we will be happy to assist you.

If you choose to book online, you can make a payment with your credit card at checkout. However, if you prefer to make payment via bank transfer, please contact us and we will provide you with our bank details.

Yes, our website is secure and utilizes third-party software (Stripe www.stripe.com) to manage transactions.

Our website is built using Fareharbour, a company of Booking.com, for the booking system, providing a reliable and secure platform. For further details, please refer to the link provided HERE.

We accept Visa, Mastercard, and American Express. Additionally, in the United States, we accept Discover, Diners Club, JCB, and Union Pay (when affiliated with Visa/Mastercard/Discover), as well as gift cards issued by credit card companies such as Visa and Amex. Please note that for pre-paid gift cards, you can only charge the full balance or less; charging more than the amount on the card will result in the transaction being declined.

If the trip is canceled 30 calendar days before arrival, there is a 75% penalty for the total trip amount, and the balance payment will be refunded; however, no refund will be given for cancellations made within 15 days of the service start. We strongly advise getting appropriate travel cancellation insurance, and please note that no changes can be made once you are in Italy. For our full terms and conditions and cancellation policy, please email us.

Yes, within 30 days before the date of departure. Email us for our Terms & Conditions and our Cancellation Policy.

Yes, within 30 days before the date of departure.
Email us for our Terms & Conditions and our Cancellation Policy.

You can expect to receive all the necessary materials within three days of the service start. If you have any questions, our team will be happy to assist you.