FAQ

You can plan your own trip and experience how the locals live but there’s no better way to perfect your plan but to plan it with the locals. That’s why AuthenticPugliaTours is here for you.

We are local people that have been travelling abroad for many years.

We know international standards of quality, authenticity and safety so we want our guest to feel comfortable and just LOVE and ENJOY Puglia!

To know more about us please read HERE

Spring and Autumn if you want to visit art and cultural sites, do guided tours to get to know better the history of Puglia and try authentic experiences. These months are perfect, with a mild climate and with a lot of activities to do. We have selected the best guides in the most iconic locations and different authentic activities so you can experience Puglia at its best!

Summer is perfect if you want to go to the sea with your friends and family. The sea in Puglia is amazing, we have different kinds of beaches, from sandy to rocky, the sea is crystal clear and perfect to refresh after sunbathing. We have selected different beach clubs and activities to do during Summer.

That’s why we have planned three different Road Trips packages for different seasons. Have a look at our Tours HERE

Of course! All you need to do is to contact us and we can customize your trip. To get fast to the point please specify:

• number of people
• preferred period
• interests and places you would like to see

Send us an e-mail now at [email protected] 

Masserie, Trulli and Agriturismi (all local and characteristic building types) carefully selected for you to experience the local vibe.

HERE the pictures of the accommodations we partner with.

From active tourism to food tasting, from bicycle tours to wine tastings. Laboratories and much more. We only work with local chefs, winemakers, artisans, farmers and licensed guides to provide you with the best that Puglia can offer! There is no space for homogenization, only authentic experiences!

Yes all our cars have baby seats and accommodations can provide extra beds for your kids. Puglia is a family friendly destination, we have experiences such as cheese making, kayaking and bike tours you can easily do with your kids.

We have selected experiences and crafted our itineraries in a way that you still have time to wander around and explore Puglia on your own and at your pace.

Your National ID and National Driving license if you are a UE Citizen.

For other nationalities, your Passport and International Driving License.

For more information about the driving license please check the Italian official Tourism Board website HERE

See our checklist HERE! Print it and don’t forget to bring it with you!

Driving in Puglia is safe and relaxed. You won’t have any major problem. Just make sure to not drive into the historical centres because you may be not allowed during certain times.

But this is not an issue, with AuthenticPugliaTours you can get a digital map with all the parking locations outside the historical centres. Moreover, all our accommodations are in the countryside so you can enjoy your rest and the silence after a long day around Puglia.

For the best hints and more details about driving in Puglia please check our article HERE

All cars come with a KASKO insurance (limited deductibles) and unlimited kilometers.

Deposit is required at Car pick-up, charged on your credit card and returned when you drop the car.

Deposit amounts are the following:

In case of theft or damages these are the only costs to pay:

Our tours take around 500-600 KMs in a week so please consider to top-up the fuel for an amount of max 90-120 EUR in total.

It depends on the availability. In most cases manual gears are provided. If you request ONLY automatic gears please let us know before booking so we can check that for you.

Yes sure, we can take care of accommodations and experiences for you and still arrange your tour with your car! At the same time we can create a custom itinerary for you to travel by bus or train.

Sure contact us by WhatsApp or mail! We will be happy to assist!

If you book online you can pay at checkout with your credit card. If you want to do a bank transfer instead you can contact us and we will send you our Bank Details.

Yes our website is safe and managed by third party softwares (Stripe www.stripe.com).

Fareharbour is a company of Booking.com and the platform we have used to build our website and we use for our booking transactions.

You can’t find a safer booking system!

For more information please click HERE

Payments can be made with the following credit cards: Visa, Mastercard, American Express

We also accept the following credit cards in the United States: Discover, Diners Club, JCB, Union Pay (when affiliated with Visa/Mastercard/Discover), gift cards issued from credit card companies (Visa, Amex, etc.).

A note on pre-paid gift cards: You can only charge the full balance or less. If you try to charge more than the amount on the card, it will be declined.

If for any reason the trip is cancelled 30 calendar days before arrival, there is a 75% penalty for the total trip amount and the balance payment is refunded.

There is no refund for cancellations calendar 15 days before the dates of the service(s).

No exceptions to these terms and conditions will be made and we strongly recommend that you secure appropriate insurance for travel cancellations.

No changes can be made once clients are in Italy.

Terms & Conditions and our Cancellation Policy can be requested by mail HERE

Yes, within 30 days before the date of departure.

Terms & Conditions and our Cancellation Policy can be requested by mail HERE

Yes, within 30 days before the date of departure.

Terms & Conditions and our Cancellation Policy can be requested by mail HERE

We will send you the booking vouchers within 3 days from the arrival day and e-mail with the Road Trip Digital Map customized with your names and booking details.

Our team will be at your disposal for any question you may need to ask.